senior fall alert
Within a week the app did not work and I thought the problem was with my phone. 2 weeks later I receive a call from Comcast saying something was wrong with the system and to make a long story short after over 20 hours on the phone and 3 installations attempts, my account monitoring was cancelled for no apparent reason. I filed a complaint with the Florida division of agriculture and consumer, affairs and requested my initial investment to be reimbursed. Comcast has the worse customer service around, I will sign up with a different company I found on your review site and instead of being on the phone I will spend this time
drafting legal documents for the complaints litigation that I will initiate against the company. I paid for and have been depending on an alarm system from COMCAST for six months. My bad, but for the first
time since installation I decided to test it today, walked in and tripped the door and motion detector, let it go into alarm and went and waited for the call. and waited,. and waited. NO CALL from monitoring. I called Comcast, was told a bunch of lies about an alarm not being allowed to ring long enough etc. It must be a central monitoring problem, etc.