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Protection One uses their own proprietary monitoring company to service clients. Customer service is important to themanda quick response, during an emergency, is their ultimate goal. If the alarm is triggered the monitoring system will attempt to call your or whomever is on your list of contacts after a short period of time lapses. Protection One does offer a panic button option for a break in or other emergencies. We wanted to review the various home security plans available to the consumer, so we navigated to the "monitoring solutions" page where there are options for residential plans or commercial plans. Clicking on the residential plans we expected to see choices between various levels of home security systems and services available, and the cost of each, like we do on many other home security websites. Insteadthereis a just a paragraph explaining that "our monitoring packages will bring you peace of mind". Nowhere could we review the actual monitoring packages to determine what services or equipment was included. The security system page is just an add on to the main Xfinity website, and it feels very much like an afterthought. There are no links to testimonials or reviews of any sort for their home security systems and most of the links lead you back to the standard cable TV or internet services for which Xfinity is widely known. In comparing the other home security companies we've reviewed against Xfinity, nearly all ofthemeither offer a cheaper price, a better package of equipment, or both.

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Instead it says alarm has been triggered and the security center has been notified. I was waiting for someone to contact me but it never happened. So I logged onto the app and found out it's a communication failure triggered by one of the sensors. I tried to disarm or reset using the app, it wouldn't let me and kept getting message that says cannot be reset due to the communication failure. I figured out how to reset it but I have to be home to do it using the console. Then open and close the door or window that triggered the error. Then it will reset itself. What a piece of useless device and gives me more headaches than security service. Very very annoyed!'I got TV, velocity very high speed internet and their security system for only 125/month 1st yr 152 2nd yr. A different company I had misrepresented the system and a crappy nanny cam for $68/month on a 3 yr contract. I used to hate Comcast, however they've improved dramatically and the price CANT be beat.